ROMP Snowwear

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GUIDE

회원가입 안내

e-mail : rompsnow@gmail.com (Also available to talk using Gmail Chat Service)
Skype ID : rompsnow
Phone No. : +82-10-9362-3326 / +82-2-2236-0625
Fax No. : +82-2-2233-1334
If you have any questions, please feel free to contact us at any time!  We will get back to you as soon as we can!  :)
Headquarters @ Seoul, South Korea (Standard Time Zone: UTC/GMT +9 hours)
Office Hours : Monday - Friday from 11 AM - 7 PM 

주문 안내

e-mail : rompsnow.russia@gmail.com
Skype ID : filimonovyan (Русско-язычная поддержка и консультация в любое время)
Phone No. : +8-912-530-2681 / +8-917-140-7366

결제 안내

We only accept PayPal as a payment.  PayPal is the safest, easiest, and fastest payment method for both buyers and sellers.  The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information.

배송 안내

- After your complete(clear) payment, we will ship your item within two business days (in Korea time).

- We can only use the shipping option of "Global EMS(Express Mail Service)" by post-office which will normally take
  less than seven business days depending on the shipping destination.  Once the shipment arrives in your country, 
  it will be delivered to you by your local post-office.
- Once we ship your item, we will provide a tracking number to you so that you can trace your shipment through 
  your country's post-office website.

교환/반품 안내

- All return and exchange requests must be submitted within 7 days after you receive the item.
- We will double-check your ordered items prior to shipping to make sure that items have no defects. 
  If somehow, there is a defect with the item, you can return the item to us and get a refund or an exchange
  to other item.  We will also refund the previous shipping cost and the return-shipping cost by PayPal. 
  Please contact/consult us first before sending the defect item to us.
- Any return/exchange without a defect, the buyer is responsible for the previous shipping cost and
  the return-shipping cost.  This includes a ‘change of mind’ by the buyer and his/her size exchange request.

A/S 안내

적립금 및 포인트 안내 

 Store credits occurring from orders are to be available in 20 days from the date of receipt. For these 20 days the store credits are classified as Pending. Pending store credits are credits from incomplete orders in case there are order cancellations or returns.
Valid store credits(total credits - used credits - pending credits) are eligible for immediate use.

Condition of credit use
The customer may pay by store credit when the store credit balance within the account is US$ 0 credits or more. The maximum credit the customer can use per purchase is 'No limit' of the total purchase amount.

Condition of credit lapse
Store credits that occurred from cancelled or returned order are to lapse. In case of account closing, the store credits within the account are to lapse. Store credits are to lapse in case that no credits occurred for three years or longer.